The coffee experience is all the more enjoyable thanks to tasters.

Maintaining quality and impeccable taste

1 min

Tasters affirm our commitment to distinctive flavour. Their astute senses and deep understanding of the production process are instrumental to maintaining high levels of quality and consistency.

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Bui Hai Nhi

Find out how Nhi relies on her senses to excel in her job as a taster

Bui Hai Nhi details the skills required for tasting

A taste for quality

Bui Hai Nhi is a taster and member of the quality assurance department at our Tri An roastery in Đồng Nai, Vietnam. She ensures that our products meet NESCAFÉ’s highest standards to be enjoyed by you! “The taster’s role is to maintain quality consistency before delivering to the consumer,” she says. Sampling just a spoonful, she tastes green and roasted coffee, as well as the finished product. “You will feel either a thin or thick body,” she says of the experience. “And the aroma spreads to your mouth and nose.”

Depth of flavour
Nhi identifies product characteristic, detects and ensures the consistency of sensory attributes, and notes any deviations. She has fine-tuned her palate over time. “The key is to practice daily,” she says. “Then, year by year, you gain the experience needed.” After attending many training programmes over the years, Nhi has gained enormous know-how and skills. And she doesn’t just have keen senses, she has a deep understanding of coffee cultivation, and the impact this process has on flavour.

Inspirational ideas

Nhi is excited about what the future holds. “My aspiration is that we will have more and more new products to introduce to the consumer,” she says. She has always been inspired by coffee’s taste and aroma, and began her career here at the roastery. She also believes that it’s a good idea to start the day off with a cup. “Coffee is like my destiny,” she says. “And I’m motivated, knowing that I’m involved in producing what I think is the best coffee in the world.”

All respectable coffee companies have their own professional tasters. It’s how quality and consistency is ensured, because coffee has so many complex tastes and smells. Want to know more?

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